Shipping & Delivery
Emu Tracks offers FREE Shipping on orders over $75 within Australia excluding eggs, feathers & leather goods.
All orders will only be dispatched when full payment of goods is received. Orders are processed and dispatched on the same or next business day in most cases. We do not dispatch or deliver on weekends or public holidays.
Emu Tracks generally utilises Australia Post, TNT & FedEx for shipping services. Applicable shipping charges are based on the total weight, cubic size and destination. If you are not available to accept delivery of your shipment, your order may be left in a safe place, the courier may attempt redelivery at a later time, or your parcel may be taken to the local Post Office for collection. In the event that the delivery service is repeatedly unsuccessful to delivery your parcel, it may unfortunately be returned to Emu Tracks. If you are not home during normal business hours, it may be worthwhile considering using a business address for delivery to provide greater prospect of a successful and prompt delivery.
Incorrectly supplied delivery address details may result in your purchases being delayed or returned, so please ensure your delivery address details are correct, including the postcode. This should be the mailing address your postal authority uses to deliver your mail. If you reside in a multi-story building and your mail is delivered to a post box or locked bag, submit that address. Any associated extra costs or fees related to resending the order due to incorrect delivery address details are the responsibility of the purchaser.
Should your order not arrive within the target delivery timeframe, please be aware that we may not be able to lodge a missing parcel enquiry with Australia Post until 30 working days have elapsed from the time of despatch. If you do not receive your parcel, you can notify us by email at info@emutracks.com including name, order number, email address and phone number where we can contact you. We will advise of the tracking progress as soon as we receive updated information.
Emu Tracks is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Please also note that while Emu Tracks makes every effort to ensure smooth and timely delivery, we rely on third party freight services, and we have limited influence or control over their methods or operations. Replacement items may be dispatched at the discretion of Emu Tracks after we have made reasonable tracking attempts.
Nationwide Delivery Times
For deliveries within South Australia, allow 3 to 5 business days. For deliveries to other states of Australia, allow 5 to 10 business days noting that remote areas may be longer.
Express Post
Express Post options are offered providing a faster and more secure service but at a greater cost. The cost of Express Post is calculated based on the total weight and destination of the consignment. If the order and payment are received prior to 1 pm (Adelaide time) Express Post will deliver to capital cities and some country areas (click on the following Australia Post link to check whether your postcode is in the Express Post next day delivery area otherwise Australia Post will use the fastest possible transport link. The delivery times are a guide only as we have no control over Australia Post, and as a result, we cannot guarantee to deliver by a certain date.
International Destination
In the event that you would like delivery of your order to an international destination, please contact us on 1300 EMU OIL (368 645) or email info@emutracks.com and advise your phone number so that we can contact you to make arrangements and advise on cost.